Effective Date: March 8, 2026
1. General Refund Policy
Due to the nature of our services, which provide immediate electronic access to course materials upon enrollment, refunds are generally not issued once course access has been granted.
2. Course Exchanges
If you have selected the incorrect renewal course for your Florida license type, FLCEO.com may, at its sole discretion, offer a course exchange for the correct course. Course exchange requests must be submitted to our support team before the original course quiz has been completed.
3. Promotional Pricing
Promotions, discounts, and coupon codes apply to Florida license renewal courses only unless explicitly stated otherwise.
To receive a discount from the regular price of a course, sent to you by a promotional email, you must enter the promo code of the current sale price at the time you checkout. We do not refund on the regular price of a course because a promo code was not entered at the time of payment.
Promotional pricing cannot be applied retroactively to completed purchases. Disputes initiated because a promo code was not entered at the time of payment will be contested.
4. Duplicate Payments
If a duplicate payment is made for the same course enrollment, the duplicate charge will be refunded in full upon verification.
5. Transaction Processing Fees
For any eligible refund, transaction processing fees charged by third-party payment processors may be deducted from the refund amount. These fees are non-refundable as they are assessed by the payment processor at the time of the original transaction.
6. How to Request a Refund
To request a refund or course exchange, please contact our support team with your order details. All requests are reviewed on a case-by-case basis.
7. Unjustified Chargebacks
Filing an unjustified chargeback will result in the immediate termination of services, revocation of account access, and reporting of unpaid balances to collection agencies.