We provide online tech support should you need assistance. If you have any problems email us at the email address posted on our contact information web page that you can find by clicking the "Contact Us link on the top of this page, a “digital support ticket” will be created from the email you send. An email provides a digital record of the problem you want help with. The information in your email is saved in a database and becomes a “digital support ticket”. A “digital support ticket” is easily forwarded to the appropriate customer service representative designated to resolve the type problem you have encountered. This digital record of your request for help will insure that your problem is responded to promptly, and reduces lost or inaccurate information about the trouble you are having, thus promoting accuracy in the support service you receive. Phone messages can not be converted to a digital record, and can not be entered into the new “digital support ticket” system. Because messages taken over the phone, or messages left on voice mail can not be entered digitally in to the digital support ticket system, it is therefore necessary that requests for assistance be sent by email for a prompt and accurate resolution. Email's are reviewed frequently and are responded to anywhere between 15 to 1 hour, depending on the time of day and the issue submitted. We will act promptly to respond with a resolution. Please be aware that the request submitted after 7:00 PM EST will be responded to the following morning by 10:00 AM EST

Be sure to explain your situation detailing the specific set of circumstances related to the issue you are requesting assistance with. Include your license objective, and if you are currently licensed or have previously held a Florida license, it is important that you find the correct full license number and enter that full license number in the email you send requesting support. Florida cosmetology license all start with a two letter license classification code that indicates what area of practice you’re licensed to perform, followed by a set of numbers. Seven numbers are currently the maximum numbers you should find in your license number, you may have less than 7 but if you have more and it is a Florida license, you are not looking at your actual license number, keep looking, we need the correct number. The two letter license classification code that precedes the numeric portion of your license number should be one of the following, CL, FS, FB, FV, or BW

If your request for assistance is regarding the 4 hour HIV/AIDS Salon Awareness Course you may or may not have a Florida license number, if you do put it in your email, if you do not have a Florida license but intend to apply for one or are applying for one, state this in your email. The 4 hour HIV/AIDS course is approved for and required to be completed by persons who are applying for a Florida license either for the first time and for persons who have an expired Florida license that has become null and void and they must re-apply as a result of the null and void license status. Everyone applying for a Florida license for any of the above mentioned type, regardless of if this is the first time to be licensed or if they had one that is no longer vaild because it became null and void must complete the 4-hour HIV/AIDS Course and submit the “Certificate of Course Completion for the 4 Hour HIV/AIDS course along with the appropriate license application. For the exception of Hair Braider Registration application that requires only a 2-hour HIV/AIDS Course, all other application's for.

Email your request for assistance to the email address posted on our
  Contact Us Web Page