Please Read Our Company Exchange/Refund Policy:
100% REFUND IF THE ERROR WAS OURS
We agree to refund 100% of the charges for course fees paid for any course not applicable toward fulfilling the Florida license education requirements of the course participant, when we were contacted first for instructions and we directed the participant to complete a course that was the wrong course for what their education requirements are.
You are accountable for reading and following all course information and instructions as a condition of use of our company courses and services. By completing any of our courses or using any of our professional license education record keeping services you have agreed to be accountable for the policy information and course instructions contained in the web pages posted on our web site.
Course participants are responsible for all information and instructions about our courses and policy posted on our web site. It is important for everyone that completes a course to carefully read and follow the information we have posted regarding the course, and the reporting service that we provide with that course as well as what the course is approved for and what the course cannot be used for.
Information or instructions missed by participants because it was skimmed over or skipped in the process of completing courses remains the responsibility of the course participant. Once a service has been processed and rendered is cannot be reversed. If you are not sure of which course to complete, or if you read the instructions and information on the course page and the price of the course is different than what you belived it was supose to be it is possible that you have navigated to our course that includes our express electronic course reporting service. You should not proceed unless you are prepared to receive express electronic course reporting. Once we provide express electronic course reporting is is not possible to reverse the service. Express reporting is our original reporting service method. Many of our customers perfer express reporting and we will always continue to offer express reporting so make sure you read and follow the information that pertains to the course you are taking.
FEE EXCHANGE: Course fees paid by persons who chose the wrong course because information about that course, or policy, or about the course fees or services where not read or not followed, will be applied toward the completion of the correct course after the correct course is completed through our company if done within 15 calendar days. We welcome phone calls and emails from persons that need to know the correct course they should take.
Click here to view the entire Refund/Exchange Policy
MyFloridaLicense.com Frequently Asked Questions - FAQ's
REQUESTS FOR ASSISTANCE AND SUPPORT
If you have any problems email us at the email address posted on our Contact Us" information web page, a “digital support ticket” will be created from the email you send. An email provides a digital record of the problem you want help with. The information in your email is saved in a database and becomes a “digital support ticket”. A “digital support ticket” is easily forwarded to the appropriate customer service representative designated to resolve the type problem you have encountered. This digital record of your request for help will insure that your problem is responded to promptly, and reduces lost or inaccurate information about the trouble you are having, thus promoting accuracy in the support service you receive. Phone messages cannot be converted to a digital record, and can not be entered into the new “digital support ticket” system. Because messages taken over the phone, or messages left in voice mail can not be entered digitally in to the digital support ticket system, it is therefore necessary that requests for assistance be sent by email for a prompt and accurate resolution. Email's are reviewed frequently and are responded to anywhere between 1 to 24 hours.